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Privacy Policy 
Chicago Animal Ambulance, Inc.

Effective Date: August 24, 2026
Last Updated: August 24, 2026
 

Chicago Animal Ambulance, Inc. (“Chicago Animal Ambulance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request services, make a payment, communicate with us, or otherwise interact with Chicago Animal Ambulance.

5. Customer and Payment Information

Chicago Animal Ambulance may maintain customer and payment records necessary for financial accounting, tax reporting, invoicing, customer communications, and legal compliance.

Chicago Animal Ambulance does not intend to publicly identify individual customers without their consent. Customers may contact Chicago Animal Ambulance with questions regarding their payment or account records.

Information concerning an animal's health or condition may be collected when voluntarily provided by an owner or authorized person for purposes relating to transportation, safety, emergency response, or coordination of services.

Chicago Animal Ambulance will seek to limit use and disclosure of such information to purposes reasonably related to the company's operations and the animal's care and safety.

4. Animal and Veterinary Information

Chicago Animal Ambulance may disclose information when reasonably necessary to operate the company and provide services, including to:

  • Employees and authorized personnel;

  • Transportation personnel;

  • Veterinarians or veterinary facilities when necessary or authorized;

  • Authorized emergency contacts or recipients;

  • Payment processors;

  • Website, form, email, hosting, scheduling, or communications service providers;

  • Professional advisers, insurers, accountants, attorneys, or auditors; and

  • Governmental authorities or other persons when required or permitted by law.

Chicago Animal Ambulance does not sell personal information for monetary consideration.

3. Sharing Information

We may use information to:

● Respond to inquiries;
● Process transportation requests;
● Coordinate pet transportation;
● Contact owners, emergency contacts, veterinarians, or authorized recipients when appropriate;

● Respond to emergencies involving an animal;
● Process payments;
● Maintain customer and financial records;
●  Communicate with customers and clients;
● Improve our website and services;
● Maintain company records;
●Prevent fraud, misuse, or security incidents;
● Investigate complaints or incidents;
● Meet legal, accounting, insurance, regulatory, or reporting obligations; and
● Carry out our business operations.

2. How We Use Information

1. Information We Collect

Depending on how you interact with Chicago Animal Ambulance, we may collect information such as:

​

Contact information

  • Name;

  • Mailing address;

  • Email address;

  • Telephone number.
     

    Transportation information

  • Pickup and destination addresses;

  • Pet owner's name and contact information;

  • Pet name, species, breed, age, and other identifying information;

  • Transportation instructions;

  • Emergency-contact information;

  • Authorized recipient information.
     

    Animal-care information

    Information voluntarily provided about an animal's medical condition, mobility, medications, behavior, special handling requirements, or other safety considerations.
     

    Payment and transaction information

    ● Payment amount;
    ● Payment date and frequency;
    ● Customer name and contact information;
    ● Transaction-related information provided by payment processors.

    Chicago Animal Ambulance generally does not request or store complete payment-card numbers when payment processing is performed by a third-party payment provider.
     

    Communications

    We may retain emails, messages, forms, telephone notes, and other communications relating to services, payments, complaints, or organizational operations.
     

    Technical information

    Our website or third-party website providers may collect information such as IP address, browser type, device information, pages viewed, referring website, and general usage information.

10. Data Retention

Chicago Animal Ambulance may retain information for as long as reasonably necessary for the purpose for which it was collected, including operational, financial, tax, insurance, legal, reporting, recordkeeping, dispute-resolution, and regulatory purposes.

​

Certain records may be retained longer where required by law, insurance requirements, litigation holds, accounting practices, or other legitimate business needs.

Chicago Animal Ambulance uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information handled by the company.

No electronic system or method of transmission can be guaranteed to be completely secure.

9. Information Security

Chicago Animal Ambulance may use third-party providers for website hosting, forms, email, payment processing, analytics, communications, scheduling, and other operational services.

Those providers may process information according to their own privacy policies and contractual obligations.

Chicago Animal Ambulance will endeavor to select service providers appropriate for the company's operations and to use reasonable safeguards for personal information.

8. Third-Party Services

Our website and third-party service providers may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand website usage, improve functionality, and support communications.

The actual technologies used may change as Chicago Animal Ambulance's website and service providers change.

7. Cookies and Analytics

6. Email and Communications

We may use contact information to communicate with you about:

  • Transportation services;

  • Payments and invoicing;

  • Company updates;

  • Employment opportunities;

  • Newsletters;

  • Promotions;

  • Service-related matters; and

  • Other communications permitted by law.

    Marketing communications will provide an appropriate method for unsubscribing where required.

Questions or privacy requests may be directed to:

Chicago Animal Ambulance, Inc.
Email: info@chicagoanimalambulance.com

Phone: 855-505-0587

14. Contact Us

Chicago Animal Ambulance may update this Privacy Policy from time to time. Changes will be posted on this website with a revised “Last Updated” date.

13. Changes to this Privacy Policy

  1. Depending on applicable law, you may contact Chicago Animal Ambulance to:

    • Request information concerning personal information we maintain about you;

    • Request correction of inaccurate information;

    • Request that certain communications stop;

    • Unsubscribe from marketing communications; or

    • Ask questions about our information practices.

Certain requests may be limited by legal, accounting, security, insurance, or operational requirements.

12. Your Choices

11. Children's Information

Our services are directed primarily toward adults and pet owners. We do not knowingly seek personal information from children under circumstances where parental consent is required by applicable law.

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